​Introduction

Education colleagues, trusted by parents, are often the first to pick up on family worries that are impacting detrimentally on children. They do not have the time and training to advise on many of the issues themselves but can often guide parents to take the first difficult step to seek advice.

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We have already had a successful few years to prove the project’s worth. Over 300 families referred by primary schools have received ongoing caseworker support from the project.

 

Over 75% of primary schools in East Devon are now referring families. All secondary schools expressed an interest in the project being expanded to secondary schools in the future if possible.

 

Requests are being received for us to attend parents’ meetings and inform school websites on advice for maximising income and facing the cost-of-living crisis.

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Job Description

Hours Per Week                           24 hours per week Monday to Thursday during term time only

Work Hours                                   4 x 6 hour days during term time

Salary Hourly Rate                       £12.83

Contract Length                           12 months initially          

Leave Days                                    113 hours per year PLUS Bank Holidays

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Working on the Project

You will be meeting families and children and other professionals working with the family, and will be representing not only the family but also Citizens Advice East Devon in everything you do. You will be well presented and organised and able to communicate effectively at different levels with everyone involved.

Learning and Development

We will offer you our full range of exceptional training to enable you to provide the required support to the families. We are recognised experts in benefits, debt, housing and many other issues, and our in house training will be available for you. We may also identify the need for third party training courses and will arrange where appropriate.

Who are you?

• You will support families throughout the various stages of their journey including benefits, housing, finances, education, health and wellbeing, employment, child care and immigration.  Full training up to Citizens Advice adviser level will be given. 

• You will have experience in organisation and administration – for example as a Project Worker, or in a family supporting role or similar. You will have experience in managing a workload that involves different clients in different circumstances moving at different speeds.

• You will have exceptional levels of empathy and be able to help families in a time of crisis navigate their way forward.

• You will have excellent Microsoft Office skills.

• You will be required to have an enhanced DBS for this role. 

• You will need access to a car and have a driving licence and the appropriate insurance.  You will be able to work in both Exmouth and Honiton offices and travel to our outreach locations across East Devon, as well as schools and other agencies.

• You will be self-motivated and able to manage your time and workload.

• You will be confident dealing with a variety of individuals, within and external to CAED, voluntary and employed at all levels.

• You will have excellent people skills and be able to put clients at their ease.

• You identify with our vision and mission and will take pride in CAED and work to ensure that we are at the centre of life in East Devon

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We have offices in Exmouth and Honiton and outreach locations across East Devon.

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For an application form or more information please email mandyl@citizensadviceeastdevon.org

 

Closing Date for Applications is Tuesday 3rd June 2025

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