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We work with national, regional and local partners to maximise our reach and impact. Our service is inclusive to all people in our region, and we actively ensure that we reach those most in need of our services. Over the last few years CAED has worked hard to deal with the pandemic and the problems arising from lockdowns.

Citizen Advice East Devon (CAED) is a community-based charity that is part of the national Citizens Advice network.

Our aim is to be the independent advice service of choice for the people of East Devon.

Our advice is free at the point of delivery, confidential, and tailored to the needs of our community. We work in line with national quality-assured standards, and we enable people to move forward in times of challenge by giving them the knowledge and confidence to find a way forward.

In 2022 the top priority was to strengthen the leadership team, and we achieved this through the appointment of a new CEO and a new Chair of the Board of Trustees and a new Treasurer and several new trustees. We also wanted to establish a strategy to reopen offices to the public and make sure that more people could access our services, and we are well on the way to achieving these aims. The quality of advice as determined by National Citizens Advice has continued at a very high level, and we have engaged with more community groups than ever before.

Our priority for the next 12 months is to review how we offer our services, including our premises, systems and processes to ensure that the organisation is robust and resilient and has a more certain future, while still delivering excellent advice today.

Vision Statement

Our vision is for an East Devon where everyone can access support to find their way forward.

Mission Statement

Our mission is to offer free and impartial information and advice, and to give voice to individuals and communities to influence decision making.

We have offices in Exmouth and Honiton and outreach locations across the region.

Please see our current vacancies below.

We are looking for an Operations Manager

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Citizens Advice East Devon are looking for our next Operations Manager.

You will be experienced in leading teams and working with volunteers. You will have experience delivering projects and you will  have volunteered yourself.

Your role will be to organise and manage the office, and to make sure the staff and volunteers have everything they need to deliver exceptional advice to the community.

You will be responsible for the people in our team - you will line manage 10 staff and over 30 volunteers. You will be confident stepping in for the CEO and meeting other leaders in the community, and equally happy to hold the door open and make a cup of tea when someone comes to visit us.

Click here for Job Description

For more information please email

Closing Date Feb 9th 2024

We are looking for a Debt Adviser Apprentice

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We need someone with a talent for numbers and good people skills to start an apprenticeship with us and learn all the skills required to be a Debt Adviser.
It is an 18 month course and work experience that will lead to full Citizens Advice accreditation as a Debt Adviser.
For more information please email

This is a paid position. Please check the government pay rates here:

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