Tel: 0808 250 5703
0808 250 5703
Household Support Fund is Now Open
Please follow the link to complete the application form
Household Support Fund – Fill in form
PLEASE NOTE:
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Due to the numbers we normally experience, we do need to remind applicants that this fund is not an emergency solution for fuel bills.
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It is likely to take up to 4 weeks for us to process the application, complete the fraud checks and issue the voucher. We cannot speed this up in anyway due to our capacity.
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As part of the application you are agreeing to your details being passed onto Reset, our Fuel team, who can assist you with longer term solutions, or if you find yourself in fuel crisis, you can make a self referral by following this link
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Please complete the application, ensuring all actions on your part are completed and we will complete the process. If not completed, it will delay the process.
FOR ANY QUESTIONS ABOUT THESE VOUCHERS PLEASE EMAIL HERE, DO NOT PHONE US.
You do not need to email us to ask for a delivery date, we will be working through them.
Outreaches And Opening Times
Monday
Tuesday
Wednesday
Friday
Honiton Office 9.30-1.30
Exmouth Office 0930 -1230
Honiton Office 9.30-1.30
Exmouth Office 0930 -1230
Ottery Town Council 930-1130
Sidmouth
Hospice at Home High St Info Hub 0930 - 1130
Primley Church 10 - 12
Honiton Office 9.30-1.30
Exmouth Office 0930 -1230
Seaton Community Cafe 1-3
We are closed on Fridays
Thursday
Honiton Office 9.30-1.30
Exmouth Office 0930 -1230
Axminster Guildhall 0900-1200
We are Citizens Advice East Devon
We are an independent charity and part of the national Citizens Advice network, providing free, confidential and impartial advice. Our dedicated team of 70 staff and volunteers offer a range of advice services ensuring the 150,000 residents of East Devon can contact us for advice and guidance. We give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever problem they face.
We believe that our advice should always be free. Information and Access are basic human rights.
We are not funded by Government or National Citizens Advice.
We are a small independent charity based in East Devon.
We have to raise all of our funds ourselves each year.
We are immensely grateful to Devon County Council and East Devon District Council for their fantastic support.
We have a small team of around 10 paid staff, but most of our team are volunteers. We need to keep qualified supervisors and technical experts to ensure our advice is second to none. The average
salary - we are all part time - is about £12,000. We have to pay rent for office space and utility bills just like everyone else.
We will always keep our advice free to everyone.
We want to always be accessible to everyone in East Devon.
In 2025 we generated over £4 million income for our 5,000 clients.
ONLY IF YOU CAN AFFORD TO, PLEASE DONATE AT https://gofundme.com/citizensadvice
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EXMOUTH OFFICE IS NOW OPEN MONDAY TO THURSDAY 0930 - 1230
TELEPHONE UPDATE
We have changed our phone number with immediate effect.
Please now call 0808 250 5703
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Completing Forms
Unfortunately we are experiencing unprecedented demand for assistance with completing forms.
This includes Personal Independence Payment (PIP), Attendance Allowance (AA), Universal Credit (UC) and Disability Living Allowance (DLA). We are really sorry but we are unable to offer any assistance at the moment.
This will be reviewed. Please keep an eye on our website and social media for updates on the situation and you will also find self help guidance.
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Watch the video above to learn about our Parent Support project
Citizens Advice is 85 Years Old
Click on What We Do / Our History to learn about our local story.
Watch the video to the right
for the national story!
Support with Everything
We are here for you. We have a well earned excellent reputation for just being available, and for listening.
If you need to unload your problems and find a sympathetic ear, this is where you come.
Household Support Fund
We are grateful to Devon County Council and Devon Citizens Advice for the opportunity to offer these funds again worth £98 to people on key meters or smart meters that can be topped up in a shop.
Please email us or call 01395 265 070 for further details.
Where can you find us?
We have two main offices, one in Exmouth and one in Honiton but you can find us in outreach centres all across East Devon
Sidmouth Hospice At Home
Axminster Job Club
Ottery Town Council
Exmouth Food Bank
Seaton Community Waffle